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| 1. How are you able to produce websites
so inexpensively? |
These websites are produced through our offshore partner in India.
Doug Williams and Associates has created an excellent reputation
for producing high quality custom websites in the United States.
Our websites are search engine friendly and will rank very well
when optimized. We used many of these specifications in searching
out and qualifying our offshore partner. Our company and staff stands
behind all work that is done.
Unlike templates and online website builders, these websites are
high quality and can be optimized to get top rankings on the search
engines.
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| 2. How are these websites different
than templates? |
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| These websites are custom designed and developed specifically
for your company. We are able to build in the perfect image and branding
for your company. Our set-up guide will coach you through a series
marketing and corporate identity questions to ensure that your website
is designed for your company goals. Most website templates are
filled with HTML errors and are difficult to optimize for good search
engine rankings. Not so with our websites. Each page is validated
to W3C compliance and is built to be search engine friendly.
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| 3. Will the domain name be registered
to me? |
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Yes, domain name will be either registered in your
name or your company’s according to your instructions.
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| 4. How long will it take to have
my website up and going? |
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The typical website will be complete in 2-4 weeks
from the time you get us the complete text and website content.
Websites with programming or custom features will take slightly
longer depending on the extent of such programming. Delays in design
approval may also slow the delivery of the final website.
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| 5. Will I own the website once it
is completed? |
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Yes, it is yours to modify, update, change and even
move somewhere else if you choose.
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| 6. How can I maintain, update and
make changes to the website? |
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You can make changes with any standard web building
software such as Microsoft Frontpage or Macromedia Dreamweaver or
Macromedia Homesite. You can also have us make changes. This updating
and making changes to your website is called webmaster services
and we do charge for making updates to your website.
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| 7. Will you write the text for my
website? |
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| No one understands your business like you do. You are
the best person to layout your vision and services for your website.
We will provide you with tips and hints thru our online guide. We
suggest typical navigation and what types of pages to include for
your type of business. We suggest what subjects to include on each
type of page. The price for the website does not include us writing
the text. We take the text that you write and insert it into the
webpage along with the photos and images that you provide at no
extra charge.
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| 8. How do I give you my text and
pictures? |
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In the website set-up guide you will be able to
type or paste in text for each page of your website. You also have
the option of uploading images or Word documents.
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| 9. What do I do if I don't have a
logo yet? |
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You may use your company name instead of a Logo,
or you may request a quote from us to create your logo.
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Yes, however work will not begin until the check
has been received and payment approved by the bank. Payments made
by VISA, MASTERCARD, DISCOVER CARD or AMERICAN EXPRESS will have
work started on immediately.
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| 11. I already have a domain. Can
I still purchase a turnkey website? |
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If you already have a domain, you may use that,
or you may have us purchase a new domain for your website. You can
have more then one domain name point to (forward) to your website.
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| 12. Will you do an adult oriented
website? |
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No we don't do sites with pornography, nudity or
other adult oriented sites. We also won't consider sites that are
involved in any type of illegal activity.
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| 13. In what format do
I need to give my pictures, documents, and information to Doug
Williams and Associates? |
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| Pictures: The format should be JPEG, with a recommended
file size of less than 70Kb. Photo scanning and processing is available
at an additional charge.
Content: Please save the information we are going to put on your
website in a text document (Word Document, .rtf, .txt or similar).
This will greatly assist us in entering your information into your
site.
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| 14. Do you offer technical support? |
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| Yes, we offer 24/7 technical support via e-mail. We
guarantee a 24 hour response time for all technical support related
inquiries.
We also offer webmaster support which includes changes and modifications
to your website content or website structure. Once your website
is complete, we charge for these services. You may purchase an annual
agreement for webmaster services at a discounted rate.
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| 15. What happens first after I pay
for a website? |
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| We go immediately and check for domain name availability.
If the requested or obvious name is not available we do a few searches
and call or E-mail you with your options. Then we buy the domain name
for you and set-up your hosting account. Then we immediately send
you a welcome letter which includes account information such as start
date, account number, username and password to get into your website
control panel and the new mailbox names and passwords.
Meanwhile, immediately after purchase you will be given access
to the online set-up guide where you can choose pages to be included,
describe the “look” that you are after and begin submitting
text and images that you want included. You can complete this at
your own pace. Design will begin as soon as the text is supplied.
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| 16. I already have a hosting account.
Will you create a website for me? |
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Hosting with us is optional and not required. We
will only need FTP access to upload your new site to you once it
is complete.
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